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WorkForce Management

New functionalities in GEO applications from Globema

By Google, Mobile, WorkForce Management

Globema is continuously developing its own applications based on Google GEO mapping technology. Since May 2012, when the company became the Authorized Reseller of Google GEO products for enterprise customers in Central and Eastern Europe (CEE), Globema is steadily expanding its product and services portfolio in this part of the business.

GeoTransporter – better planning of routes for the heavy transportation

The GeoTransporter application is used for planning and optimizing driving routes for logistics companies.

The new version of the application will take into account the current traffic situation and obstacles on the road, which are particularly important in case of heavy transportation. GeoTransporter will combine features such as Street View and satellite images with traffic congestion. These elements are of particular importance to the dispatcher and drivers, who every day need to identify the place of delivery, and avoid traffic incidents or unforeseen bottlenecks. In addition, the combination of visualization of places and routes with the data on the current traffic situation, will allow application users to bypass traffic jams and obstacles on the road and – in long run – contribute to the reduction of transportation costs .

GeoMarketing – extended analytical functionality

Geomarketing application allows its users to create and display spatial business analysis that support decision-making process in the area of sales, marketing and customer service. Through a combination of internal company data and socio-demographic information with the new, advanced analytical functionality, GeoMarketing allows to create complex market scenarios. With the new analytical tool it is possible to explore the potential of the given market or customer group, as well as to plan sales and distribution structures, basing on multiple criteria, such as population density, demographic structure of the region, the consumers purchasing power.

April 21, 2014
Love10

Globema integrates FFA with CRM, ERP & OSS

By WorkForce Management

Globema’s expertise and experience in implementing FFA is constantly growing. The company is running projects of integrating Field Force Automation with CRM, ERP and OSS systems.

For one of its clients Globema is integrating FFA with the two modules of the IFS system: HR (for managing of mobile staff working time) and Investments Planning (in the scope of investment works performed in the field).

As for the CRM integration, Globema’s works made possible the comprehensive exchange of scheduled and planned tasks & reports between FFA and Clarify. FFA supports handling customer requests and problems reported and raised through the Clarify system.

For yet another client, the FFA system, after its integration with NetCracker, is able to identify all the resources (including part-time availability only) and infrastructure which are available for field works and operations on a specific telecom network.

FFA SOLUTIONS

 

 

April 29, 2013
Love3

FFA implementation at EmiTel completed

By Telecommunications, WorkForce Management

EmiTel, the leading terrestrial radio and TV broadcast infrastructure operator in Poland, selected Field Force Automation (FFA) for their new workforce management solution. The implementation stage has started at the beginning of 2012 and was successfully completed after 6 months of intensive work. Now, FFA is being used by EmiTel’s mobile crew of 300 technicians.

Under the agreement Globema has delivered, configured and implemented the system. Some adaptations to customer’s specific requirements were introduced (such as reports and tools for managing balanced work time). FFA was also integrated with selected applications used at EmiTel. Currently Globema provides support and maintenance services after the implementation.

One of the key elements of implementation phase was adapting mechanisms of tasks allocation to specific requirements of Polish Labour Code. Dedicated solutions ensuring sustainable working time and optimizing the allocation of tasks were developed.

Krzysztof Jablonski, CTO, EmiTel:

“We have chosen Globema’s offer with FFA for our work force management primarily because we needed a solution built on a worldwide product and a partner with a proven track record of successful implementations. Globema performed the proof of concept and presented the return on investment model, both based on EmiTel’s real data and working environment. This provided a reliable evidence that implementation of FFA can enable EmiTel to achieve expected benefits such as a growth of productivity and reduction of operational cost in our mobile workforce operations.”

About Emitel

Emitel is the leading terrestrial radio and TV broadcast infrastructure operator in Poland. Services provided by Emitel are divided into three groups: radio, TV and communications. Emitel is the country leader in digital radio/TV emission and development of services based on the state-of-the-art wireless systems. They are dynamically getting into Ethernet and IP based services as Virtual Private Networks, Internet Access, Content Delivery or Digital Signage.

About FFA

FFA streamlines the flow of work orders throughout the entire organization, including the creation of service requests, scheduling and dispatching field staff, tracking Service Level Agreements (SLAs), managing spare parts inventory and providing advanced mobile capabilities for the enterprise. Businesses that have implemented FFA are on their way to operational excellence through automation, agility, and visibility of the Plan-Execute-Monitor business processes. Solutions based on FFA were already chosen by over 80 companies, are used by 35.000 of their staff and are serving 60.000.000 customers worldwide.


 

 

October 23, 2012
Love5

Emitel selected Globema to implement FFA

By Mobile, Telecommunications, WorkForce Management

Emitel, the leading terrestrial radio and TV broadcast infrastructure operator in Poland, has selected Field Force Automation (FFA) product for their new mobile workforce management solution. Globema, the leading VAR of GE Energy’s software in Central and Eastern Europe will deliver and implement the system. Emitel and Globema signed a respective contract on December 30th 2011, and the project has started from the beginning of January 2012.

Przemysław Kurczewski, CEO of Emitel, said:

“We have chosen Globema’s offer with FFA for our work force management primarily because we need a solution built on a worldwide leading, standard and powerful product with a proven track record of successful implementations. Globema performed the proof of concept and presented the return on investment model, both based on Emitel’s real data and working environment. This provided a reliable evidence that implementation of FFA can enable Emitel to achieve expected benefits such as a growth of productivity and reduction of operational cost in our mobile workforce operations. These are important goals of the project and we are eager to cooperate with Globema to achieve them promptly.”

Under the agreement Globema will deliver, configure and implement the system, including adaptation to specific customer’s requirements (such as special reports) where needed, as well as integrate FFA with other systems of the enterprise’s IT environment. Next, Globema will train Emitel’s staff in using the system. Emitel plans that FFA will be used by their mobile crew of 300 technicians. Globema shall also provide support and maintenance services.

“We are excited to be working with Emitel on FFA implementation and to become a part of their strategy to enhance company’s operations by application of advanced IT solutions” says Marek Gondzio, President and CEO of Globema, “Emitel is the first customer of FFA in Poland. Winning the project at Emitel is a meaningful step for Globema in our strategy to expand the offer with innovative solutions based on modern and robust products and technologies.”

About Emitel

Emitel is the leading terrestrial radio and TV broadcast infrastructure operator in Poland. Services provided by Emitel are divided into three groups: radio, TV and communications. Emitel is the country leader in digital radio/TV emission and development of services based on the state-of-the-art wireless systems. They are dynamically getting into Ethernet and IP based services as Virtual Private Networks, Internet Access, Content Delivery or Digital Signage.

For additional information please visit www.emitel.pl.

February 7, 2012
Love5