Skip to main content

Globema integrates FFA with CRM, ERP & OSS

By April 29, 2013December 23rd, 2014WorkForce Management

Globema’s expertise and experience in implementing FFA is constantly growing. The company is running projects of integrating Field Force Automation with CRM, ERP and OSS systems.

For one of its clients Globema is integrating FFA with the two modules of the IFS system: HR (for managing of mobile staff working time) and Investments Planning (in the scope of investment works performed in the field).

As for the CRM integration, Globema’s works made possible the comprehensive exchange of scheduled and planned tasks & reports between FFA and Clarify. FFA supports handling customer requests and problems reported and raised through the Clarify system.

For yet another client, the FFA system, after its integration with NetCracker, is able to identify all the resources (including part-time availability only) and infrastructure which are available for field works and operations on a specific telecom network.